Return to Help Index
|Pricing and Billing|
|Do I have to pay sales tax?|
|New York and California residents will be charged sales tax. These are the states where our offices and warehouse are located.|
|I have a question on my charges.|
|Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
Other Inquiries:Please click here to email us. Include as much information about the charge as possible, starting with your first and last name, in addition to any inquiries you have. Customer Service will reply within the next business day.
|I need a copy of my receipt/invoice.|
|Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.|
|When will my credit appear on my account?|
|Credits usually take 7-10 business days from the time we receive your item(s).|
|When will my credit card be charged?|
|When you submit your order, your credit/debit card is authorized. Once your order has shipped, we will fully charge your credit/debit card.|