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Order Status
Has my order shipped?
  Click the "My Account / Order Status" link then under My Orders click on "Review Order/track packages" check the status of your order.
How do I change quantities or cancel an item in my order?
  You can modify or cancel your order within 30 minutes from the time you placed it by visiting "My Account / Order Status" to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. If your order has begun processing or has shipped, the order is no longer editable.

Please make sure you entered the correct Shipping Address. If you entered the wrong Shipping Address and your order has left our warehouse, we cannot be responsible for lost shipments, re-routing or the cost associated with replacement orders sent to the wrong address.

How do I track my order?
  Click the "My Account / Order Status" link then under My Orders click on "Review Order/track packages" to track your order
My order never arrived.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
  If you would like to check the status of your backordered item, please email us at customerservice@violife.com or you may call us at 1-888-882-2367, Monday thru Friday between 9 and 5pm Eastern time.