Return/ Refund/ Exchanges
Email at email@example.com or fill the form.
Terms and conditions are outlined below.
All return/refund/exchange requests need to be approved. Item(s) without a Return Authorization Number (RA#) cannot be processed.
Returns/refund/exchange within 30 days the for the United States and International: You have 30 days to decide if the item you purchased is right for you.Violife will exchange, refund or credit the purchase value of any item(s)within 30 days of purchase. Exchanges are not possible at this time for international orders. Proof of purchase is required even if it is a gift. The original shipping and handling fees are not refundable.
Items sold in SALE section are non-refundable. However, if you would like to return or exchange a SALE item, we can issue you a gift card for the same amount.
Return/Exchange Policy – Third Party Purchases
(Items not purchased directly from Violife.com):
Violife reserves the right to exempt third party purchases from return/exchange policy. If item is not directly purchased from Violife.com no refund will be given.
Customers will be required to submit proof of purchase, even if it is a gift, in order to determine eligibility. The original shipping and handling fees are not refundable. If it is determined that your return/exchange request is ineligible, customers will be instructed to contact their original place of purchase.
Please allow 2-3 business days for processing.